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Application window for the 2019 Summer Internship Program is now open until January 4th, 2019. Please see below for more information about each of the ten opportunities and application instructions.

Administrative Internship Program Overview

We are now accepting applications for the 2019-2020 Administrative Internship Program

The UCLA Health Administrative Internship Program is an exciting 10-12 week program each summer designed to provide qualified young leaders with project work and exposure to a busy academic medical center. The Administrative Internship is project-based and action-oriented which creates an exceptional opportunity for our interns to gain both the knowledge and experience necessary to meet the challenges facing today's health care industry.

You will be encouraged to learn about all aspects of health care delivery, attend regular meetings with senior leaders and project sponsors, and be involved in a variety of enterprise-wide projects and initiatives. At the conclusion of your journey at UCLA, you will have gained marketable core competencies and present your projects to senior leaders in the Health System.

This year, we are excited to offer ten internship opportunities within key departments across the hospital system. Individual department leaders will serve as your preceptors and steer your project work. In addition to this, the entire Administrative Intern cohort will learn with one another through a myriad of shadowing experiences, executive-facilitated discussions, and other community building events.

Please find more details about all of the internship opportunities below.

Operations Administrative Intern

Preceptor : Drew Weil, Hospital Operations Manager UCLA Health
Department Overview : The Operations Administrative Intern will report to the Chief Operating Officer and serve as a member of their Operations Leadership Team. This internship will be project-based and action-oriented while tackling key projects identified by the COO. Projects for this Administrative Intern will expose the intern to a variety of crucial areas in hospital operations. These projects may include workforce and labor management efficiencies, patient throughput optimization, supply chain enhancements, and creating dashboards to monitor performance. UCLA Health annually admits more than 40,000 patients across their 784 licensed bed facilities. Settings of care span from ambulatory hospital-licensed clinics to a tertiary-quaternary hospital.

Quality Department Administrative Intern

Preceptor : Brandy Bryant, Director, Quality Operations
Department Overview : The Quality Intern will be responsible for assisting with quality/performance improvement initiatives impacting core clinical processes and patient safety. The Quality intern completes data analysis/entry, report formatting and development of presentations as requested. The intern will evaluate and/or asses current state and recommend solutions based on related research and guidance from team leaders. The Quality Administrative Intern will work directly with hospital leadership and must have excellence communication skills. In addition, the Quality Intern works collaboratively with Quality Management Services Team to produce quantitative and qualitative results for internal and external customers. This job is suitable for someone who is organized and interested in the field of business, public health, and/or operations.

International Services Administrative Intern

Preceptor : Rojean Kashanchi Manager, International Services and Vivian Beene, Director of Operations, International Services
Department Overview : UCLA Health International Services is the department responsible for furthering the health system's global strategy. In addition to managing the care of over 3,000 patients from over 140 countries, UCLA Health International Services is responsible for facilitating cross-country collaborations to enhance UCLA Health's impact all over the world. Interns will have the opportunity to gain exposure to the dynamic international healthcare environment while applying their skills in strategic planning, process improvement, analytics, and marketing. To facilitate the learning process, interns will be enrolled in UCLA Health's 8-week Lean Academy program and have a mentor assigned through the length of their 10 week long internship.

Hematologic Malignancies and BMT Transplant Administrative Intern

Preceptor : Frances Watts van Beek, Administrative Director, Hematologic Malignancies & Stem Cell Transplant
Department Overview : The Administrative Intern will be working directly for the Director, Hematologic Malignancies and Stem Cell Transplant. It is an exciting time in oncology at UCLA Health for our patients and our staff with much going on! Not only will you be exposed to a transplant service line but also the Jonnson Comprehensive Cancer Center and oncology workgroups focused on marketing, US News and World Report Rankings, Quality, and Length of Stay Reductions. This is an internship focused on the operations of an oncology clinic, treatment center, stem cell lab, and apheresis unit. Projects for this Administrative Intern may include the development of an electronic annual report and dashboards for service-line operations and physician-specific metrics, analyzing and developing community outreach strategies, program expansion plans, etc.

Santa Monica Hospital Executive Administrative Intern

Preceptor : Emi Kamiya, Chief of Administrative Staff, Santa Monica Hospital
Department Overview : The Santa Monica Administrative Intern will report to the Chief of Administrative Staff at Santa Monica Hospital. The intern will work on projects with the Executive Team that are integrated into the operational structure of the 281-bed hospital and address all facets -patient care, quality, safety, service, revenue cycle, and operations. Projects may include but are not limited to workflow optimization, creating of financial dashboards, and the development of analytical tools to help drive smarter decision-making. These projects will enhance the intern's skills in strategic planning, business development, financial reporting, and data analysis.

UCLA Health IT Administrative Intern

Preceptor : Yael Berkovich, Metadata Modeler
Department Overview : The Office of Health Informatics and Analytics provides services and solutions to the Health Sciences related to Enterprise Data and Analytics. An administrative intern will gain exposure into initiatives and projects related to Enterprise Data Management, Cloud Solutions, Data Science, Data Governance and Data Architecture and Enterprise Analytics which serve our ambulatory, clinical operations, research and education steering committees. The intern will complete projects related to reporting and visualizations, data governance for information management, quality measures, and other share initiatives across OHIA and other UCLA Health departments.

UCLA Health Performance Excellence Administrative Intern

Preceptor : Jerome Crawford, Director, Performance Excellence
Department Overview : The Performance Excellence Administrative Intern will be a part of the Performance Excellence team, supporting the organization in strategic objectives through the application of Lean principles, tools and methodologies. The intern's work will fall within the FY19 goals listed for the Performance Improvement Infrastructure for the organization: access to care, gaps in care, diagnosis coding, or care coordination under the Outpatient Initiative. Alternatively, projects may involve discharge planning, transitions of care, 24/7 services or community partnerships under the Inpatient Length of Stay Reduction initiatives.

Center for Nursing Excellence Administrative Intern

Preceptor : Lee Galuska, Director, Center for Nursing Excellence
Department Overview : The Center for Nursing Excellence Intern is responsible for assisting with quality/performance improvement initiatives impacting core clinical and health care business processes. The intern would complete data analysis/entry, report formatting and development of presentations as requested. The intern will evaluate and/or assess current state and recommend solutions based on related research and guidance from team leaders. The Administrative Intern will work directly with nursing and hospital leadership and must have excellent communication skills. The internship will be project-based, allowing the candidate to strengthen their project management and collaboration skills. Areas of focus will be marketing and outreach strategy, program development, analytics and reporting and clinical operations.

Ambulatory Nursing Administrative Intern

Preceptor : Quanna Batiste, Chief Nursing Officer, Ambulatory
Department Overview : Ambulatory Nursing is responsible for providing strategic leadership, operational and clinical oversight for all aspects of nursing practice and clinical operations for all ambulatory clinics. We are responsible for developing standards of practice for nursing and medical assistants in all ambulatory clinics. The ambulatory nursing administrative intern will be exposed to the development/ implementation/ evaluation of clinical practices changes and trainings. The intern will have the opportunity to work on and lead projects related to the Collaborative Alliance for Nursing Outcomes (CALNOC), a database registry of nursing sensitive indicators and its expansion into the ambulatory space. UCLA Health is aiming to implement a plan for data collection for UCLA Health ambulatory areas. The intern will also have the opportunity to work on strategic initiatives like the chaperone strategic initiative which aims to standardize chaperone practices for sensitive examinations across all UCLA Health clinics.

Nursing Administrative Intern

Preceptor : Michelle Tolentino, Director, Nursing Administration
Department Overview : Nursing administration oversees administrative, clinical, data analytics, and budgetary items for nursing in-patient units at Ronald Reagan UCLA Medical Center. This is a system internship offering candidates exposure to system and local activities focused on clinical operations that impact patient care and services. There is an opportunity to interface and project manage aspects of interdepartmental and inter-professional teams. Potential project areas include medicine reconciliation and workflow assessment, Wellness Bundle project coordination, and nursing onboarding. In addition, the nursing administration intern will be involved with the nursing business plan project for the health system, span of control project, and the nursing professional governance project.

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