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Application window for the 2018 Summer Internship Program is now open until February 4th, 2018. Please see below for more information about each of the eight opportunities and application instructions.

Administrative Internship Program Overview

The UCLA Health Administrative Internship Program is an exciting 10-12 week program each summer designed to provide qualified young leaders with project work and exposure to a busy academic medical center. The Administrative Internship is project-based and action-oriented which creates an exceptional opportunity for our interns to gain both the knowledge and experience necessary to meet the challenges facing today's health care industry.

You will be encouraged to learn about all aspects of health care delivery, attend regular meetings with senior leaders and project sponsors, and be involved in a variety of enterprise-wide projects and initiatives. At the conclusion of your journey at UCLA, you will have gained marketable core competencies and present your projects to senior leaders in the Health System.

This year, we are excited to offer eight internship opportunities within key departments across the hospital system. Individual department leaders will serve as your preceptors and steer your project work. In addition to this, the entire Administrative Intern cohort will learn with one another through a myriad of shadowing experiences, executive-facilitated discussions, and other community building events.

Please find more details about all of the internship opportunities below.

Operations Administrative Intern

Preceptor: Chief Operating Officer, UCLA Health
Department Overview: The Operations Administrative Intern will report to the Chief Operating Officer and serve as a member of their Operations Leadership Team. This internship will be project-based and action-oriented while tackling key projects identified by the COO. Projects for this Administrative Intern will expose the intern to a variety of crucial areas in hospital operations. These projects may include workforce and labor management efficiencies, patient throughput optimization, supply chain enhancements, and creating dashboards to monitor performance. UCLA Health annually admits more than 40,000 patients across their 784 licensed bed facilities. Settings of care span from ambulatory hospital-licensed clinics to a tertiary-quaternary hospital.

Quality Department Administrative Intern

Preceptor: Brandy Bryant, Director, Quality Operations
Department Overview: The Quality Intern will be responsible for assisting with quality/performance improvement initiatives impacting core clinical processes and patient safety. The Quality intern completes data analysis/entry, report formatting and development of presentations as requested. The intern will evaluate and/or assess current state and recommend solutions based on related research and guidance from team leaders. The Quality Administrative Intern will work directly with hospital leadership and must have excellent communication skills. In addition, the Quality Intern works collaboratively with Quality Management Services Team to produce quantitative and qualitative results for internal and external customers. This job is suitable for someone who is organized and interested in the field of business, public health, and/or operations.

International Services Administrative Intern

Preceptor: Mike Burke, Executive Director, International Services
Department Overview: The International Services Administrative Intern will be responsible for up to three projects that will enhance our international telemedicine programming, targeted marketing, and access for international patients through dashboard creation and process improvement. UCLA Health International Services is the department responsible for furthering the health system's global strategy. In addition to managing the care of over 3,000 patients from over 140 countries, UCLA Health International Services is responsible for facilitating cross-country collaborations to enhance UCLA Health's impact all over the world. Interns will have the opportunity to gain exposure to the dynamic international health care environment while applying their skills in strategic planning, process improvement, analytics, and marketing.

Hematologic Malignancies and BMT Transplant Administrative Intern

Preceptor: Frances Watts, Administrative Director, Hematologic Malignancies & Stem Cell Transplant
Department Overview: The Hematologic Malignancies and BMT Transplant Administrative Intern will be working directly for the Director, Hematologic Malignancies and Stem Cell Transplant. This is an internship focused on the development of a long-term outreach and marketing strategy for an oncology service line as well as the operations of an oncology clinic, treatment center, stem cell lab, and apheresis unit. Projects for this Administrative Intern may include developing dashboards for service-line operations and physician-specific metrics, conducting a patient scheduling optimization analysis for an oncology clinic, and analyzing and developing community outreach strategies.

Information Services & Solutions (ISS) Administrative Intern

Preceptor: David Fraquelli, Director, ISS Administration
Department Overview: The ISS Administrative Intern will work in our Office of Health Informatics & Analytics (OHIA) and collaborate with our business and clinical partners and other graduate summer interns to establish an informational dashboard using Tableau. Information Services & Solutions (ISS) develops and maintains the central technology infrastructure and provides services and applications to over 20,000 people comprising UCLA Health, Faculty Practice Group and David Geffen School of Medicine (DGIT). We are committed to delivering progressive technology solutions that effectively support patient care, research, and teaching missions of the Health Sciences and offer an increasingly integrated set of computing and communication services.

Office of Emergency Preparedness Administrative Intern

Preceptor: Kurt Kainsinger, Director, Office of Emergency Preparedness
Department Overview: The Office of Emergency Preparedness Administrative Intern is tasked with developing and testing responses to internal and external emergencies within UCLA Health (Ronald Reagan UCLA Medical Center, Resnick Neuropsychiatric Hospital, UCLA Medical Center, Santa Monica, and the entire affiliated network). The Office is responsible for developing business continuity plans and capabilities to respond to external emergencies and disasters in order to support the local and regional communities. Projects for this Administrative Intern may include geo-mapping UCLA Health's growing ambulatory clinic presence, conducting ambulatory clinic capability assessments, and redesigning the UCLA Health Emergency Operations Plan.

Performance Excellence Administrative Intern

Preceptor: Jerome Crawford, Director, Performance Excellence
Department Overview: The Performance Excellence Administrative Intern will serve in a variety of roles across ongoing Performance Excellence and Lean projects. These projects may include cardiac monitor replacement, operating room turnaround times, charge capture initiatives, and others. The Performance Excellence department functions as a team of internal consultants. The team leads the deployment of the UCLA Way and UCLA Operating System and coaches individuals and groups in lean methodology and the facilitation of high-impact initiatives.

Women and Children's Health Administrative Intern

Preceptor: Caitlin Beck, Chief Administrative Officer, UCLA Mattel Children's Hospital and Women's Health
Department Overview: The Women's and Children's Health Administrative Intern will report to the Chief Administrative Officer for UCLA Mattel Children's Hospital and Women's Health. This Department provides administrative oversight to all women's and children's inpatient and outpatient care throughout UCLA Health. The internship will be project-based, allowing the candidate to strengthen their project management skills and work closely with many different departments throughout the health system. Areas of focus will be marketing and outreach strategy, program development, analytics and reporting and clinical operations.

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